Privacy Policy | G.R.O.W.T.H.

Effective Date: 03/21/2020
G.R.O.W.T.H. Counseling and Therapy, LLC
Website: www.growthcounselingandtherapy.com
Phone: (786) 320-5559 | Fax: (786) 796-1021

1. Introduction

G.R.O.W.T.H. Counseling and Therapy, LLC ("we," "us," or "our") values and protects your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information through our website, telecommunication services, marketing communications, text messaging, email communications, and phone calls. This policy complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

By accessing our website or communicating with us via phone, fax, email, text message, or any other means, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Full name, email address, phone number, physical address, fax number, and other contact details.
Health Information: Information related to your mental health care and treatment (protected under HIPAA).
Technical Information: IP address, browser type, device information, pages visited, and website usage data.
Communication Information: Text messages, voicemails, call logs, and email exchanges between you and our staff.
Marketing Information: Information provided when you sign up for newsletters, promotions, or updates.

3. How We Use Your Information

We use your information to:

Provide therapy and mental health services.
Communicate with you regarding appointments, treatment, billing, and administrative matters.
Respond to your inquiries, requests, or feedback.
Send appointment reminders and updates via phone calls, emails, or text messages (SMS).
Send newsletters, educational materials, and marketing communications with your consent.
Improve our website functionality and user experience.
Comply with legal, regulatory, and ethical obligations.

4. Communication by Phone, Text, and Email

By providing your phone number and/or email address, you consent to receive communication from G.R.O.W.T.H. Counseling and Therapy, LLC via:

Phone Calls: For appointment reminders, service updates, or emergencies.
Text Messages: For appointment confirmations, reminders, and important updates. Standard messaging rates may apply.
Emails: For communication related to services, educational material, newsletters, or limited marketing information.

Please note:

Text messages and standard emails are not guaranteed to be fully secure. If you prefer more secure communication, please notify our office in writing.
You may opt out of non-essential communications at any time by following the instructions provided in the messages or by contacting our office.

5. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal and protected health information (PHI), including but not limited to:

Secure servers and encrypted communication platforms where appropriate.
Access to your information is restricted to authorized personnel only.
Routine monitoring and updating of our technical systems to safeguard information.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.
We may disclose your information:

To healthcare providers for treatment coordination, upon your authorization.
To third-party service providers who assist us in operating our website, communication systems, or business, under strict confidentiality agreements.
To comply with legal requirements, court orders, or law enforcement requests.

Any disclosures of PHI will comply with HIPAA and applicable confidentiality laws.

7. Use of Website and Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.
Cookies collect information such as your device information, browser type, pages visited, and time spent on the website.
You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

8. Your Rights

You have the right to:

Request access to the information we have about you.
Request corrections to your information.
Request deletion of your information, subject to legal requirements.
Opt-out of receiving non-essential communications.
Request restrictions on how we use or disclose your health information (subject to HIPAA).

Requests can be made by contacting us at (786) 320-5559 or via email provided on our website.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements.
Changes will be posted on our website with a revised effective date. We encourage you to review our Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

G.R.O.W.T.H. Counseling and Therapy, LLC
Phone: (786) 320-5559
Fax: (786) 796-1021

Email: growthllc@growthcounselingandtherapy.com
Website: www.growthcounselingandtherapy.com